Ticketmaster U.K has warned that malware infected one of its customer support systems – and may have siphoned off their personal info and payment details.
Anyone in Britain who bought, or tried to buy, a ticket from the biz between February and June 23 this year, and international customers who purchased, or attempted to purchase, tickets from September 2017 to this month, are at risk.
If you used Ticketmaster International, Ticketmaster UK, GETMEIN!, and TicketWeb websites to go to concerts and other gigs, that potentially means you. Folks in North America are unaffected, we’re told.
The malware is understood to have had access to people’s names, addresses, email addresses, telephone numbers, payment details, and Ticketmaster login details. Affected users should change their passwords.
In a notice issued today the huge ticket seller said a software bug got “on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.”
Inbenta, based in California is a maker of AI-based chat bots and search engines that offer customer support info and help. Inbenta’s website at one point listed Ticketmaster as a case study – explaining it provided a dynamic FAQ and searchable knowledge base for the ticket slingers – but that page has been taken down, and Ticketmaster has cut Inbenta’s tech from its services.
“On Saturday, June 22, 2018, Ticketmaster U.K identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster,” the ticket biz said in a statement.
“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites. Less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.
“As a result of Inbenta’s product running on Ticketmaster International websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
“We have contacted customers who may have been affected by the security incident. UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 may be affected as well as international customers who purchased, or attempted to purchase, tickets between Sept, 2017 and June 22, 2018.”